Serve FedEx customers through accurate information, direct assistance, and strong verbal communication in an interview-based customer service position.

This Customer Service Representative position supports customers while completing administrative duties for efficient operations. The work also promotes continued sales and potential incremental revenue wherever possible. Preferred knowledge includes Canadian Customs regulations and FedEx Express and Ground products and services. Candidates should bring analytical, problem-solving, and negotiation skills to customer interactions.

Key Responsibilities:

- Provide accurate information and assistance through direct customer interface
- Perform administrative duties supporting efficient operations




- Promote continued sales wherever possible
- Generate potential incremental revenue when appropriate

Requirements:

- High school diploma or equivalent; college diploma preferred
- Excellent interpersonal and verbal communication skills
- Positive analytical, problem-solving, and negotiation skills
- Ability to operate in a PC Windows environment
- Ability to complete required training and mandatory testing

Apply customer assistance, administrative, communication, and sales skills as a FedEx Customer Service Representative.

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📌 FedEx Customer Service Representative (Whitby)
🏢 FedEx Canada
📍 Whitby