Deliver memorable guest service at Kananaskis Mountain Lodge in Kananaskis, Alberta, using front office experience and effective communication. Work varied shifts while creating solid first and last impressions for guests.

As a Guest Service Agent in the Rooms Division, you will manage check-ins, checkouts, requests, and concerns. You will promote the lodge and surrounding area while supporting guest expectations and departmental performance metrics. Previous hotel front office experience or hospitality education is required.

Key Responsibilities:

- Check guests into and out of the hotel
- Provide courteous, professional, attentive guest service
- Build rapport and learn guest needs
- Follow up on feedback and service recovery
- Communicate effectively with hotel departments

Requirements:

- Experience with POS systems, Excel, and Outlook
- Previous hotel front office experience or hospitality education
- Professional presentation and demeanor
- Strong organization and pressure management skills
- Availability for mornings, afternoons, evenings, and holidays

Bring front office experience, communication, and hospitality skills to every guest interaction at Kananaskis Mountain Lodge in Alberta.

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📌 Guest Service Agent Kananaskis Lodge (Canmore)
🏢 Pomeroy Lodging
📍 Canmore