Mississauga, Ontario, Canada

Full time

Build Your Career With Us

The What

As a DEWALT Factory Service Technician, you will be part of a dedicated team based in Mississauga, ON and reporting to the Branch Manager .

If you enjoy building strong relationships, contributing to meaningful work, and making a real impact, join us to build a career where you can thrive and Make A Difference For Those Who Make The World™.

What You Get

- Competitive compensation ,with an anticipated starting rate of $23.00-$26.00/hour, based on your experience, skills, qualifications, and market location.

- Comprehensive benefits package designed to support the health, well-being, and financial future for you and your family.

- A supportive and collaborative team where your ideas are valued and you can bring your best self to work every day.

- Career growth opportunities as part of a Fortune 200 company, with the chance to learn, grow, and advance your career.

- An Employee Product Purchase Program with exclusive discounts on our products, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER brands.

- Employee perks including discounted company stock options, GoodLife Fitness discounts, safety shoes reimbursement, and many more exclusive offers.

The Why

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 48,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER.

What You Will Get To Do

- Estimation and completion of repairs,



including proper identification of SKU’s and parts needed

- Processing of service work orders, logging, tracking, follow-up.

- Provide over the counter repairs for Black & Decker, DEWALT, Stanley and Bostitch tools.

- Provide technical assistance to distributors/end users/staff

- Process customer requirements, parts, accessories, product through POS terminal and internal computer network (SAP/MGV)

- Provide parts identification, product application, product information to customers by phone, counter, mail, and fax

- Verify and administer warranty on products through date codes, parts condition identification

- Inventory control - ordering of parts and product SKUs to maintain service levels at established inventory turns

- Ensure courteous, knowledgeable, and productive service to all customers to maximize 100% customer satisfaction.

- Coordinate and follow up with customer parts and tool orders

- Make day-by-day operational decisions, and co-coordinate all processes such as cash controls; returns; warranty; paper routines, to comply with internal audit standards.

- General service branch opening and closing responsibilities including cash registers and computers

- Assist with shipping and receiving within the Branch and other duties

Who You Are

- Graduate of a community college or trade school preferred

- Compressor repair experience on equipment an asset

- Experience in a service environment a must, preferably with power tool repair experience

- Effective communication and sales skills, and experience in working directly with the public

- Solid organizational skills, and ability to complete tasks in tight time frames

- Knowledge of cash registers and computers, especially Microsoft Office, an asset

What’s more, you’ll get that pride that comes from empowering makers, doer

📌 DEWALT Factory Tool Repair Technician (Mississauga)
🏢 Stanley Black & Decker
📍 Mississauga