The Service Technician is responsible providing excellent customer service while servicing customer equipment. As a Service Technician, you will record the service request, successfully service equipment and follow up with our customers on maintenance or concerns.Salary: $65kResponsibilitiesPerform planned and preventative maintenance on company product lines and competitive equipment.Complete customer service break down calls and repairs as scheduledPrepare current equipment for installation and in-serviceMaintain customer records and profilesPrepare and complete customer work orders, warranty claims and parts ordersBuild and maintain our good relationship with our customers, sales staff and managementSolve mechanical, and electrical problems utilizing, electronic, and paper service manuals and manufacturers technical support personnelActively foster key customer relationships and realize future growth potentialRequirementsHave a mechanical / electrical, or automotive background, training or certificationStrong Communication skills are a mustSelf-starter who takes initiative and maintains excellent follow-through and follow-up.



Remotely managed from Richmond with a peer team in place to assistStrong organizational skills are a mustEffective communication and customer service skillsStrong computer skills: proficient use of email and our software programAbility to work effectively in situations that involve change and/or competing demandsPerform well in a fast-paced environmentProficient handling of all confidential and time-sensitive materialAbility to stay within budget on expendituresPerforms other related duties as required and assignedPossess a valid driver's license and clean driving record. Abstracts are obtained annuallyTravel to neighboring towns/cities is required bi-monthlyOvertime maybe required for longer trips or special projectsWill spend one day a week in the Kelowna branch assisting the CSR with light product receiving and put away.Forklift license an asset but not requiredRequire some light duties in the warehouse temporarilyCompany vehicle will be provided, subject to ICBC abstract check

📌 Service Technician (Kelowna)
🏢 Bunzl Canada
📍 Kelowna