Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. We are one of Canada's outstanding comprehensive universities, where excellence and innovation thrive Brock continues to earn recognition as one of Canada's Best Employers and one of Canada's Best Employers for Diversity in 2026. At Brock, you will find a welcoming, inclusive community and an exciting range of meaningful career opportunities. This job advertisement is to fill an existing vacancy in the Administrative Qualified (Employee Group) The incumbent will assess the needs of students coming to seek help and manage the flow to respective services, ensuring students experience a helpful and timely response. Ensure the safety and well-being of students, monitoring behaviours, preventing escalations calmly and responding to high-risk indicators using verbal de-escalations techniques; Provide helpful and supportive information about Student Wellness and Accessibility services to students, staff, faculty, and community members; Provide, coordinate and act as a focal point to the SWAC team including providing accurate information to all contacts and monitoring schedules for conflicts (staff absences) ensuring there is no interruption of service to students; Submit computer access requests, security codes, key transfers, office logistics setup and setting up appointments in OASIS; Follow policies and procedures for dealing with confidential information respecting student privacy and yet ensuring that the right service is provided; Support staff and students when needed to provide and liaise referrals within Brock or outside the community.



Social Services Worker Diploma; Demonstrated front-line experience in a customer service role in a related field (e.g., health sciences, social work); Knowledge and sensitivity to a range of medical issues and legal requirements for the provision of disability services; Knowledge of characteristics of specific health and social concerns and disabilities particularly within the post-secondary context; Solid computer competency including word processing, spreadsheet, database and web-based applications; Strong document management, attention to detail, accuracy, and administrative skills; Ability to work independently to problem-solve customer requests; Ability to conceptualize new ideas to help streamline procedures to ensure efficiencies. This is a permanent position that includes: Health & Dental

Benefits:
Comprehensive extended health, dental, and vision coverage. Pension Plan: Enrollment eligibility in the Brock University Pension Plan. Vacation: Up to 3 weeks per year, in addition to university holidays. The final salary is based on experience, internal equity, and budget considerations within the target hiring range. We are committed to offering flexible work arrangements where possible as outlined in our Flexible Work Arrangement Policy. Brock University is committed to creating a respectful and equitable workplace.



We strive to foster a culture of diversity and inclusion in our work and learning environments. We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and/or Caribbean, as racialized and/or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups. We are committed to inclusive and barrier-free recruitment, and we accommodate the needs of applicants throughout all stages of the recruitment process, as outlined in our Employment Accommodation Policy and consistent with the requirements of the Ontario Human Rights Code. ca if you require a disability related accommodation so we can ensure your participation needs are met. Brock University does not use AI Technology at any stage of the recruitment process. Learn more about Brock University by visiting Brock University is a comprehensive institution with rich academic programs and world-class research activity. With nearly 600 full-time faculty members and researchers, Brock's robust academic scope offers more than 70 undergraduate programs and 50 graduate programs in seven dynamic Faculties. The University's 19,000 students come from across Canada and around the world. Brock's renowned student experience is enriched by an emphasis on experiential education, as illustrated by community partnerships, volunteerism and one of Ontario's largest and most successful co-op programs.

📌 Student Services Coordinator, Student Wellness (Canada)
🏢 Brock University
📍 Canada