Support IAA Buyers through phone and digital channels while applying solid operations knowledge, problem-solving skills, and accurate system utilization.

As a Buyer Care Specialist II, you will deliver quality experiences for potential, new, and existing Buyers. You will explain IAA processes, procedures, and policies while supporting account retention. The role also helps developing peers through assistance, side-by-sides, and occasional new hire training.

Key Responsibilities:

- Provide high-quality experiences to key customers
- Explain IAA processes, procedures, and policies to peers
- Resolve Buyer concerns and escalate complaints when needed
- Share Buyer care and system utilization knowledge
- Support peer learning and occasional new hire training

Requirements:

- Strong operations background and experience
- Ability to coach peers effectively
- Excellent problem-solving skills and judgment
- Independent decision-making within assigned authority
- Effective English verbal and written communication

Apply Buyer care, coaching, problem-solving, and system utilization skills as a Buyer Care Specialist II with IAA.

📌 Buyer Care Specialist II Coaching (Canada)
🏢 RB Global
📍 Canada