About New Age Group

For more than 25 years, The New Age Group has delivered security and technology solutions for residential, commercial, industrial, institutional, and multi-residential clients. Our expertise includes access control, video surveillance, intrusion alarms, ULC inspections, structured cabling, fiber optics, intercom systems, networking, and integrated technology platforms.

We are committed to delivering high-quality workmanship, innovative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing training, certification programs, and clearly defined career progression opportunities.

Position Summary

The Security & Technology Services Manager is the senior technical leader responsible for the development, delivery, support, programming, integration, cybersecurity, managed technology services, technical standards, and operational excellence of New Age Technical Services.

This role leads the Security & Integration Support Team and serves as the highest escalation point for all customer-facing technology platforms. The Security & Technology Services Manager is responsible for technical standards, SOP development, managed service delivery, manufacturer certifications, cybersecurity practices, remote support operations, system integrations, quality assurance, technical training, and customer success.

This position works closely with the QC, Operations & Installation Manager to ensure seamless delivery between project implementation, service operations, technical support, and ongoing managed services.





Work Location Requirement

This is a full-time, in-office leadership position based in Concord, Ontario. The successful candidate is expected to work from the office five (5) days per week and be actively involved in daily team leadership, customer support operations, technician development, project support, and technical escalations.

This is not a remote or hybrid position.

Continuous Improvement & SOP Ownership

The Security & Technology Services Manager is responsible for reviewing, validating, maintaining, and improving all departmental Standard Operating Procedures (SOPs). This individual will identify operational gaps, create current SOPs where required, and ensure all procedures align with manufacturer best practices, cybersecurity standards, service delivery requirements, and company objectives.

Continuous learning is a fundamental requirement of this position. The successful candidate must demonstrate a commitment to ongoing professional development, technical certifications, manufacturer training, industry best practices, cybersecurity awareness, and emerging security technologies. This individual will be expected to foster a culture of continuous learning throughout the department.





Leadership Responsibilities

- Lead and manage Security & Integration Support Technicians.
- Recruit, mentor, develop, and retain technical support personnel.
- Conduct employee performance reviews and career development planning.
- Establish technical training and certification requirements.
- Manage technician competency and certification programs.
- Develop future technical leaders within the organization.
- Foster a culture of accountability, continuous learning, and customer service excellence.
- Lead by example through active participation in support operations and technical escalations.
- Conduct regular technical knowledge reviews and skills assessments.
- Drive continuous improvement initiatives throughout the department.
- Ensure team members maintain required certifications and training requirements.
- Lead the creation, review, implementation, and enforcement of departmental SOPs.

Technical Services Responsibilities

Security System Programming & Support

Provide technical leadership and support for:

- Access Control
- Intrusion Detection
- WX Web Client
- GX Software
- Enterprise Deployments

Axis Communications

- Axis Camera Station Pro
- Axis Camera Station Edge
- Axis Audio Manager Pro
- Intercom Systems
- Surveillance System Integrations

Milestone XProtect

- Management Client
- Smart Client
- Mobile Client
- Recording Infrastructure
- Advanced Surveillance Integrations

UniFi

- Site Manager
- Switching
- Wireless Networks
- Firewalls
- VPN Solutio

📌 Security & Technology Services Manager (Canada)
🏢 New Age Group
📍 Canada