Lead customer service, cash, and merchandising functions as a Front Store Supervisor in a locally owned Shoppers Drug Mart store. Keep customers at the centre of daily service.

This supervisor manages cashier and merchandising staff while supporting store standards and customer satisfaction. The work includes training, guidance, loss prevention, product inquiries, refunds, exchanges, displays, housekeeping, and cash office tracking. You will also follow health and safety requirements, store procedures, and PC Optimum processes.

Key Responsibilities:

- Manage customer service, cash, cashier, and merchandising functions
- Train cashiers and merchandisers in job functions
- Resolve customer issues involving refunds and exchanges
- Maintain shelves, displays, housekeeping, and store image
- Execute loss prevention and daily cash tracking procedures

Requirements:

- Planning, judgment, and decision-making abilities
- Independent thinking when organizing the store
- Problem-solving skills supporting customer satisfaction
- Computer literacy and organized work habits
- Knowledge of products and supplies

Apply customer service leadership, merchandising oversight, and loss prevention knowledge as a Front Store Supervisor.

📌 Front Store Customer Service Supervisor (Canada)
🏢 Shoppers Drug Mart
📍 Canada