DRIVING POSSIBILITIESPosition: Lease Portfolio SpecialistStatus: Full-TimeDealership: BMW/MINI LangleyDepartment: SalesCompensation: $60,000-$150,000 per annumWe are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. Open Road is one of the largest and fastest growing automotive retail groups in the country (representing 23 brands across 44 locations ) with a shared vision to become the national automotive leader in customer experience. As one of "Canada's Best Employers" and "Best Managed Companies", we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success.A Career at Open Road Means You'll Enjoy:Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, VolkswagenAmazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP MatchingInternal and external, training & development opportunities for skill-development and growthBe part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowermentComprehensive extended health and dental plan, tailored around Associate wellnessRecognition and Engagement Events!The Lease & Portfolio Specialist supports the Sales Management team by executing lease and finance portfolio retention strategies, customer outreach, and appointment coordination. This role is responsible for the day-to-day management of assigned portfolio customers, with the objective of increasing retention, upgrade opportunities,



and vehicle replacements.Working closely with Sales Management and the Sales team, this role ensures consistent follow-up, proper timing of customer engagement, and effective coordination of opportunities generated through portfolio activity and service drive engagement.Key ResponsibilitiesExecute lease and finance portfolio outreach strategies as directed by Sales ManagementManage assigned portfolio customers from initial contact through appointment coordination and follow-upEngage customers at various stages of the ownership cycle, including lease maturity, early upgrade and retention opportunitiesCoordinate appointments and handoffs between customers, Sales Consultants, and Sales ManagementSupport service drive initiatives by working alongside Sales Consultants who are actively engaging service drive customersAssist in identifying and nurturing upgrade and replacement opportunities originating from the service driveMaintain accurate records of customer interactions, activity, and outcomes within the CRM systemEnsure timely follow-up and consistent communication with portfolio customersCollaborate with Sales Management to prioritize opportunities and align outreach efforts with store objectivesSales & Transaction SupportWhen appropriate, and at the direction of Sales Management, manage select portfolio opportunities through the full sales process,



from initial engagement through deliveryWork in conjunction with Sales Consultants on assigned opportunities to ensure a consistent and skilled customer experienceSupport the sales team by preparing customers for appointments and facilitating smooth transitions through the sales processCustomer Experience & RetentionProvide a high level of professionalism and product knowledge when engaging portfolio customersEnsure customers receive explicit, accurate information regarding lease options, finance alternatives, and upgrade pathwaysMaintain a customer-first approach that aligns with BMW brand standards and dealership expectationsAdministrative & Reporting ResponsibilitiesMaintain organized and up-to-date portfolio recordsTrack customer engagement activity, appointments, and outcomesProvide regular updates to Sales Management on portfolio activity and opportunity statusSupport management reporting requirements related to retention and portfolio performanceQualifications & SkillsStrong communication and interpersonal skillsAbility to manage multiple customer relationships simultaneouslyHigh level of organization and follow-throughComfortable working in a fast-paced, performance-driven environmentPrior automotive sales, leasing, or customer retention experience preferredExperience working with dealership CRM systems; familiarity with Tekionis preferredPerformance ExpectationsSuccess in this role is measured by effective portfolio engagement, appointment creation, retention outcomes, and overall contribution to dealership sales objectives.Grow Your Career at Open Road!We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential.We thank all applicants for their interest; however, only those selected for an interview will be contacted.#J-18808-Ljbffr

📌 Lease Portfolio Specialist - Bmw/Mini Langley
🏢 OpenRoad Auto Group
📍 Langley