Job Description
Workplace Services Technician Build Your Future With Us Are you passionate about delivering exceptional service and helping create functional, safe, and welcoming work environments? As a Workplace Services Technician, you will play a key role in managing service requests, coordinating operational activities, and overseeing document management for our Montréal office. This is an in office position located in Montréal. Presence on-site is required based on established service coverage needs, between 7:00 a.m. As a Workplace Services Technician, you will be at the heart of our mission. Receive, analyze, coordinate, and manage workplace services requests from start to finish Act as a primary point of contact for employees, visitors, partners, and vendors by providing professional, accessible, and solution-oriented service Coordinate activities required for the day-to-day operations of the site and ensure follow-up on requests involving internal and external partners Process, classify, scan, archive, and control physical and digital documents while ensuring information integrity, traceability, and confidentiality Document requests within corporate systems, perform required validations, and maintain reliable data to support activity tracking, commitments, and service levels Coordinate requests related to workspaces, meeting rooms, and events, including room setup and service follow-up before, during, and after activities Participate in the continuous improvement of processes, procedures, tools, guides, and tracking mechanisms Support the collection and analysis of data used to measure service performance and identify issues, pain points, and operational risks Move regularly throughout the workplace and handle materials required for basic room setups while adhering to health and safety practices What Will Help You Succeed in This Role Holds a college diploma in office administration, business administration, documentation techniques, information management, or a related field. Has relevant experience in customer service, administrative support, request management, document management, or service operations Is recognized for a strong customer focus and commitment to creating a positive employee experience Demonstrates excellent organizational, planning, and prioritization skills Is proficient with Microsoft 365 and comfortable using service management technologies Has excellent written and spoken communication skills in both French and English, with a perfect command of French Advanced English proficiency is required, as the successful candidate will regularly communicate verbally and in writing, coordinate requests, and follow up with English-speaking partners and vendors A work environment where learning and development combine with a shared pursuit of excellence Artificial intelligence tools available to everyone, helping increase individual effectiveness and supporting organizational growth A healthy, safe, equitable, and inclusive workplace where everyone can thrive and reach their full potential Access to innovative and inspiring workspaces in the heart of our Montréal site Competitive Advantages Flexible group insurance plans Competitive pension plan Employee share purchase plan Vacation program, plus wellness and personal development days Telemedicine services Employee and Family Assistance Program (EFAP) Ergonomic furniture program Performance bonus Discounts on iA products And much more Posting End Date 2026-10-30 With over $200 billion in assets and half a billion invested in technological innovation, we're a key player in the financial services industry in Canada and the United States. Because, for over 125 years, we have believed that it's by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto Our Commitment to Diversity and Inclusion At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs. We are committed to supporting and celebrating diversity because we believe that it is by bridging our differences that we will be stronger. We are also committed to creating a stimulating and safe work environm

📌 Service Technician Technician (Montreal)
🏢 iA Financial Group
📍 Montreal