Job Overview

We are seeking a dedicated and personable Customer Service Representative to join Meirako Jewelry & Miru Fragrance. In this role, you will serve as the primary point of contact for our customers, delivering a warm, thoughtful, and personalized experience that reflects our boutique retail brands.

You will assist customers with inquiries related to jewelry, fragrances, orders, and gifting, while ensuring every interaction is handled with care and professionalism. Your ability to communicate clearly, manage customer data accurately, and create meaningful connections will play a key role in building long-term customer relationships.

Responsibilities

- Respond promptly and professionally to customer inquiries via email, chat, and social media (e.g., Instagram)
- Assist customers with product information, including jewelry materials, sizing, and fragrance descriptions
- Support order processing, tracking, returns, and exchanges
- Handle inquiries related to custom jewelry pieces, personalized orders, and workshop bookings
- Utilize data entry skills to accurately record customer interactions and transactions
- Identify opportunities for upselling and cross-selling products (e.g., pairing jewelry with fragrances or gift items)
- Maintain detailed records of customer interactions and feedback for reporting and improvement
- Demonstrate excellent communication skills and a customer-first approach in every interaction
- Collaborate with team members to improve processes and resolve customer concerns efficiently

Requirements

- Robust communication skills with a friendly, professional, and customer-focused tone
- Ability to describe products in an engaging and helpful way
- Organized, detail-oriented, and able to multitask in a fast-paced environment
- Comfortable using tools such as Shopify, email platforms, and social media
- Reliable internet connection and ability to work remotely
- Ability to work independently and manage time effectively
- Proficiency in English is highly valued to support a diverse customer base

Experience

- Prior experience in customer service, retail, or e-commerce environments
- Experience with data entry and managing customer information
- Familiarity with jewelry, accessories, or fragrances is a strong asset
- Experience with upselling or sales techniques
- Experience handling customer inquiries through social media platforms

Work Schedule

- 15–20 hours per week
- Flexible schedule; some evening/weekend availability may be required

What We Offer

- Adaptable remote work environment
- Opportunity to grow with a creative and expanding retail brand

Job Type: Part-time

Pay: From $16.00 per hour

Expected hours: 15 – 20 per week

Work Location: Remote

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