Support Victoria customers as a Customer Service Representative using clear communication, scheduling expertise, and organized office administration in a hybrid work model.

Macs Heating seeks a Customer Service Representative for temporary full-time work serving Victoria homes and businesses. The role combines customer service, appointment booking, data entry, and paperwork processing. You will answer inquiries, maintain service records, and support office operations.

Key Responsibilities:

• Answer calls and emails about service requests and bookings
• Book appointments and communicate schedule changes to customers
• Maintain customer information, work orders, and service records
• Process invoices, quotes,
  
  
  
  and job documentation
• Support general administrative tasks and office organization

Requirements:

• Three or more years in customer service or office administration
• Explicit, friendly phone manner and strong communication skills
• Ability to manage multiple calls and priorities
• Microsoft Office, email, and scheduling or CRM software proficiency
• Valid British Columbia drivers licence

Apply customer service, scheduling, communication, and administrative skills while supporting Macs Heating customers from Victoria.