Elevate service excellence as a Quality Assurance Analyst with Aplin in Winnipeg. This role focuses on monitoring customer interactions and enhancing quality standards effectively.Join Aplin's Winnipeg team to ensure top-notch service through detailed analysis. In this analytical position, you will evaluate customer interactions across various channels and provide constructive coaching to elevate team performance. Collaborate closely with Team Leaders to identify areas for improvement and assist in internal calibration sessions to maintain consistent quality.Key Responsibilities:Monitor customer interactions via phone, email, chat, and social mediaConduct quality assessments using established criteriaProvide coaching and constructive feedback to representativesPrepare weekly quality assurance reports for your teamCollaborate with leaders to identify performance improvement initiativesRequirements:High school diploma or equivalent required6 months to 1 year of contact centre experienceQuality Assurance experience is a robust assetProficient in Microsoft Office applicationsStrong verbal and written communication skillsUse your analytical skills to enhance customer service quality at Aplin in Winnipeg.

📌 Quality Assurance Analyst In Winnipeg
🏢 Aplin
📍 Winnipeg