Personal insurance service and policy processing define this Client Support role at Cowan Insurance Group. Work with insurer portals, EPIC, and brokerage workflows.Reporting to the Manager, Personal Insurance, you will support customers, insurance markets, and Brokers through accurate transaction processing. Your work covers recent business, endorsements, cancellations, reinstatements, rewrites, renewals, records, and department projects. Service standards, carrier requirements, compliance, and audit standards guide daily activities.Key Responsibilities:Process policy transactions through insurer portals accuratelyValidate data before completing processing activitiesMaintain records in EPIC and brokerage systemsManage EPIC homebase workflows and closing activitiesProvide backup support across Personal Insurance workflowsRequirements:High school diploma or equivalentProficiency with Microsoft Office productsAbility to manage high keying volume accuratelyStrong customer service focus and caring attitudeRIBO, CAIB, or CIP credentials are assetsSupport Cowan Insurance Group’s Personal Insurance department with careful processing, customer service, EPIC, and insurer portal expertise.#J-18808-Ljbffr

📌 Client Support Specialist (Winnipeg)
🏢 CIBC
📍 Winnipeg