Elevate your IT career with Redox as an IT Helpdesk Support Officer. Join our Minto team to enhance your skills supporting hardware and software systems while enjoying a flexible work environment. At Redox, we're seeking a motivated individual to provide IT support in our head office located in Minto, South-West Sydney. In this role, you'll collaborate with skilled IT professionals while gaining hands-on experience with cutting-edge Microsoft technologies. Your responsibilities will include troubleshooting hardware and software issues, managing helpdesk requests, and contributing to IT projects. Key Responsibilities: • Answer incoming calls and monitor IT helpdesk support queues • Triage and troubleshoot support requests effectively • Log, update,



and close tickets in Zendesk system • Perform user adds/moves/changes in various IT systems • Write technical documentation and How-To Guides Requirements: • Minimum 1 year IT helpdesk experience • Tertiary qualifications in IT or relevant certifications • Solid knowledge of Microsoft platforms and technologies • Solid problem-solving and communication skills • Ability to work both independently and in a team Take the next step in your IT career with Redox's supportive and innovative workplace.

📌 IT Helpdesk Support Officer at Redox (Arthur)
🏢 Redox
📍 Arthur