Position: Customer Service RepresentativeLocation: Vaudreuil, Quebec or Burlington, OntarioStart time: This position requires an early start, with a schedule of either 7:00 a.M. to 3:30 p.M. or 7:30 a.M. to 4:00 p.M.Status: Full-time, permanent position. This posting is for an existing vacancy.Workplace Flexibility: Hybrid work policy (minimum of 2 days per week in the office at the designated office location)Customer Service Representative - Mining DistributionIf you're energized by solving problems, building relationships, and being the person others rely on, this role places you at the center of an industry that never stops. Quadra is a leading distributor serving the mining sector, and we're looking for a Customer Service Representative who thrives in a dynamic, hands-on environment.Why the Mining Industry Is an Exciting Place to Build Your CareerIn this role, you'll have a direct impact on essential industries and large-scale operations. Every day brings new challenges, new conversations, and new opportunities to make a difference. You'll gain exposure to mining distribution, supply chain operations, and technical products—experience that can open doors to future roles in sales, operations, procurement, and account management.The Mining Group at Quadra is known for its strong team culture. You'll join a group of people who take pride in their work, support one another, and thrive in a unique and fast-moving industry.This is a collaborative, fast-paced, and solution-oriented position where your professionalism, positive attitude, and commitment to service excellence will shine.Who We're Looking ForWe're seeking someone who brings enthusiasm, motivation, and a proactive mindset. If you enjoy being the go‐to person, take pride in delivering impeccable service, and want to grow within a respected industry leader, you'll be a great fit for our team.At Quadra, we put people first so that together, we can reimagine the possibilities.When you join Quadra, you'll be part of a 50+ years old organization that is dedicated to its 550+ employees located in Canada and the United States. We not only offer an engaging and collaborating culture, but also a great family-oriented environment, autonomy, and flexibility. In addition, Quadra is proud to be recognized as one of the Best Managed Companies for over 21 years and certified as a Outstanding Place to Work®.What would be your main responsibilities as a Customer Service Representative?Accurately processing and managing customer orders in the JD Edwards system, ensuring data integrity throughout the order lifecycleVerifying and validating the details on purchase orders,



ensuring compliance with company policies and customer agreementsAddressing and resolving customer inquires and requests in a timely mannerMonitoring and tracking order statuses, ensuring updates are communicated promptly and accurately to customersCoordinating with the logistics, operations and procurement teams to ensure alignment between customer expectations and operations capabilitiesCollaborating with sales teams to address and resolve customer issues, ensuring seamless communication between departmentsProviding product recommendations and insights to customer to enhance their purchasing decisionsLeveraging Salesforce to track, analyze, and manage customer interactions and activities, ensuring data is up to dateManaging account maintenance activities, ensuring records are accurate and aligned with customer needsReviewing and interpreting weekly and monthly reports to identify trends, and areas of improvementWorking in synergy with other departments fostering a collaborative environment to ensure full customer focusWhat are the qualifications needed to have success in this position?Completed DEC in administration, business or in a related field is an asset.Exceptional verbal and written communication skills in French and English are necessary for candidates working in the Vaudreuil, QC office; proficiency in both languages is an asset for candidates at other locations.Comfortable and confident in communicating with customers via phone and email.Demonstrates a strong work ethic and a drive for success, with essential qualities of compassion, integrity and honestyMinimum of 3 years of relevant experience as a Customer Service Representative within distribution, logistics of manufacturing industriesIndustrial chemical/Mining experience or a background would be considered an assetAbility to work both independently and collaboratively in a team environmentThrives in a fast-paced environment, able to make quick decisions and under pressureDemonstrate excellent interpersonal, communication, and analytical skillsMust have strong computer skills, including advance Microsoft Office suite abilities.



Knowledge of Salesforce and JD Edwards will be considered as a strong asset for this role.Here's Some Of The Benefits You Will GainCompetitive compensation that recognizes your experience and contributionComprehensive benefits package to support you and your familyGenerous vacation time, personal days, and additional statutory holidays, because time to recharge matters24/7 virtual healthcare and telemedicine services for you and your familyWellness and mental health programs designed to support your overall well-beingEmployee Assistance Program (EAP) offering additional support when you need itA robust onboarding and training program to help you feel confident and successful from day oneContinuous learning and development opportunities, including internal and external trainingReal opportunities for career growth and advancement within a growing organization that invests in its peopleA people-first culture where collaboration, support, and having fun are part of how we workA modern, fully digital environment that encourages innovation and new ideasOpportunities to get involved through company committees and internal initiativesFun social activities and company events that bring our teams togetherEmployee recognition programs celebrating your contributions, achievements, and years of serviceEmployee referral program with financial rewardsThe stability of a successful, private, family-owned company with a strong foundation and a long-term visionAnd much more!Compensation Information:Compensation Information: The annual base pay range for this position is reasonably expected to be $44,690 to $67,100. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as job-related knowledge, skills, education, and experience. Base salary is only a part of the total rewards package - this role will also be eligible for a generous incentive program and benefits. Quadra's salary ranges are benchmarked and are determined by role and level. Please note that the base pay shown qualifications, skill level, competencies, and work location.Quadra supports and values diversity and offer equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status and gender identity. Quadra also welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We recognize that some people do not identify themselves as either male or female. Therefore, whenever possible, we have opted for a gender‐neutral wording in a non‐discriminatory spirit.

📌 Customer Service Representative (Burlington)
🏢 Quadra Group
📍 Burlington