What makes DHL great? We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and perks that bring the best to their personal lives. DHL Express currently has an opening for an Operations Supervisor (Exports) in our facility located in Ottawa, ON. We are looking for a high-potential leader who is ready to invest in building a team of motivated people. As the Operations Supervisor must be able to provide “hands-on” proactive management of the employees engaged in the daily export, clearance and transit of packages and freight, within prescribed standards of cost, efficiency, accuracy and on-time distribution. The supervisor implements new procedures to improve operational effectiveness and provides performance reports for management as required. Timely departure of aircraft on a daily basis ensuring freight security and proper loading. Responsible to connect all export material daily by coordinating with debrief/supervisor team. Establishes/implements productivity, quality, and cost measurements & strategies to achieve desired operational results.



Always manage your team in a confident and skilled manner by supporting and developing them through coaching and feedback Providing regular and positive recognition by monitoring the progress of others against goals and targets on a regular basis Ensures timely and accurate distribution of inbound and/or outgoing freight daily, in accordance with established standards and procedures. Completes accurate and timely reports for management as required (staff schedules, attendance records, recruitment/ payroll documentation, dangerous goods incidents, WSB reports, load quality, arrival/departure). Ensures successful implementation & continued application of scanning technology. Applies appropriate leadership/management style with open communication (i.e., communicates Corporate strategic plan, recognition of individual/team contributions) to motivate staff. Ensures sufficient staff resources, materials and supplies on hand at all times. Ensures warehouse is organized and set up for next shift. Implements & follows up on Customer Service solutions as determined by Sales resource team. Addresses Customer complaints and escalated items in a professional, expedient manner. Experience working with Canada customs is an asset Experience managing operations with components of aviation regulations is an asset 3 years’ of experience in a supervisory or management position (warehouse or logistics industry is an asset) Ability to make quick decisions and be agile to changing circumstances Prior working experience with lean / process improvement initiatives Demonstrated time management & organization skills. We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.

📌 Operations Supervisor Exports (Quebec City)
🏢 Danzas
📍 Quebec City