Shape colleague experiences through human-centred design and AI transformation in a hybrid Senior Manager position based in Leeds, Bristol or Halifax. As Senior Manager – Colleague Experience & Innovation at Lloyds Banking Group, you will improve People services across the colleague lifecycle. You will apply systems thinking, journey mapping, service blueprints and operating-model design. The work connects colleague needs with processes, data, technology and governance, while bringing multidisciplinary teams together. Key Responsibilities:

Lead end-to-end service and operating model design Design improved colleague journeys and future-state services Shape agentic service design and human-AI interactions Connect data,



knowledge and technology architecture Build service-design capability through coaching Requirements:

Solid human-centred design and systems-thinking experience Experience optimising end-to-end colleague or customer experiences Experience applying AI and agentic capabilities to services Strong facilitation and influencing skills Experience leading complex transformation activity Bring service design, AI literacy and strategic influencing skills to Lloyds Banking Group’s colleague experience transformation.

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📌 Senior Colleague Experience Design Manager (Halifax Regional Municipality)
🏢 Lloyds Banking Group
📍 Halifax Regional Municipality