Join Achev as an IT Help Desk Analyst, providing essential user support across all locations. Leverage your technical skills to assist employees with troubleshooting and proactive IT solutions.In this role, you will act as the first line of support, responding to service requests via tickets, phone calls, and emails. With a Bachelor's degree in IT or equivalent experience, you will handle desktop hardware and software installations, maintain inventories, and ensure network connectivity for various devices. Your role will be vital in empowering a diverse clientele while fostering Achev's team-oriented culture.Key Responsibilities:Respond to help desk requests and organize service ticketsInstall and troubleshoot desktop hardware and softwareMaintain inventory for IT equipment and softwarePerform system backups and recovery processesElevate issues based on impact and urgencyRequirements:Bachelor's degree in IT-related field preferred2-5 years of IT experience requiredStrong knowledge of Windows 10+ and Microsoft OfficeValid Ontario driver's license with the ability to travelA+ or Microsoft MCSA certification preferredYour support will enhance Achev's commitment to providing equal opportunities for diverse Canadians.

📌 It Help Desk Analyst At Achev (Mississauga)
🏢 Achev
📍 Mississauga