Lead client delivery operations and continuous improvement at Central 1 in a hybrid setting, using service management and performance standards expertise.As Director, Client Delivery Operations and Excellence, you will oversee delivery frameworks, Request Management, and quality standards. You will guide operational performance across Payments, Treasury Services, Application Audit, and Documentation. The position also partners with Corporate IT on incidents, capacity, resourcing, operational requests, and delivery performance.Key Responsibilities: Oversee consistent service delivery across client-facing functionsLead request intake, triage, service levels, and escalationsCoordinate readiness for onboarding, volume changes, and acquisitionsMonitor quality, timeliness, throughput,



and resource utilizationEstablish processes for complex operational issuesRequirements: Eight to ten years in delivery or service managementExperience with operational performance and quality managementProven performance improvement in project-based environmentsKnowledge of payments, financial services, and regulationsStrong analytical, stakeholder management, and communication skillsApply delivery leadership, service management, and analytical expertise to strengthen Central 1’s client outcomes and operational performance.#J-18808-Ljbffr

📌 Director Client Delivery Operations (Vancouver)
🏢 Central 1
📍 Vancouver