Line of Service Internal Firm ServicesIndustry/Sector Not ApplicableSpecialism IFS - Human Capital (HC)Management Level ManagerJob Description & Summary The Human Capital (HC) Operational Excellence Manager will be responsible for leading the HC Operational Excellence team. This role will focus on x Lo S process execution and continuous improvement. The manager will collaborate closely with all HC Business Partners (HBCPs) to transform, improve, standardize, and document processes. They will work closely with all areas of the HC team to support a variety of planned and bespoke processes with defined SLAs and KPIs.The Opportunity As a Human Capital Operational Excellence Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:Lead the HC Operational Excellence team in executing x Lo S processes and continuous improvement initiatives.Closely monitor service delivery standards and capacity of the teamCollaborate with HCBPs to transform, improve, and document HC processes through standardization, simplification, automation, and Gen AISupport various HC teams in managing planned and bespoke processes with defined SLAs and KPIsEnsure alignment of HC processes x Lo S where possible and provide recommendations for best practicesMonitor and report on process performance, ensuring compliance with established standardsProvide guidance and support to HC teams on process-related issues and challengesFoster a culture of continuous improvement within the HC teamWhat You’ll Bring Your skills, knowledge, and experiences are what set you apart. Here’s what we look for:Strong understanding of HC processes and best practicesExcellent project management and organizational skillsAbility to analyze and improve processesStrong leadership and communication skillsAbility to work effectively with cross-functional teamsKnowledge of HC-related regulations and compliance requirementsAgile mindset and solutions-focused approachStrong technical capabilities and willingness to upskill with current automation toolsPw C Canada is committed to cultivating an inclusive, hybrid work setting. Exact expectations for your team can be discussed with your intervieweThis is a 12-month full-time secondment opportunityThis position ensures continuity and upholds our standards of excellence following the departure of a valued team member.The salary range for this position is $90, 530 - $134, 800. The posted salary range represents the expected hiring range for Pw C locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations.



At Pw C Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.Why you’ll love Pw C We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life.Pw C Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.Education (if blank, degree and/or field of study not specified)Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Coaching and Feedback, Communication, Confidential Information Handling, Conflict Resolution, Coordinating Staff, Creativity, Data Quality, Digital Tooling, Documentation Administration, Embracing Change, Emotional Regulation, Empathy, Employee Data Management, Employee Engagement Strategies, Employee Life Cycle, Employee Relations, Employee Terminations, HR Software, Human Resources (HR) Metrics {+ 19 more}Desired Languages (If blank,



desired languages not specified)Travel Requirements Not SpecifiedAvailable for Work Visa Sponsorship? NoGovernment Clearance Required? NoThe use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at Pw C Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy ().Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.L’utilisation de l’intelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. À certains stades de notre processus de recrutement, nous comptons sur l’IA pour améliorer votre expérience. Par exemple, pendant l’examen du curriculum vitæ ou l’élaboration d’une liste de recommandations personnalisées, un agent conversationnel pourrait vous demander des précisions ou fixer avec vous un rendez-vous pour l’entrevue. L’IA nous aide à mieux lutter contre les préjugés, car l’évaluation des candidats se fait de façon juste et équitable, sans que les informations d’identification comme le nom ou le sexe soient connues. Elle nous permet également de mieux repérer les bons candidats pour un poste et d’évaluer le lien entre leurs compétences, leur expérience et leurs chances de réussir chez Pw C Canada. Bien que l’IA facilite certaines étapes de notre processus de recrutement, les décisions finales d’embauche sont toujours prises par des personnes. Pour en savoir plus sur l’utilisation et la protection de vos données personnelles, consultez notre politique sur la protection des renseignements confidentiels ().#J-18808-Ljbffr

📌 Human Capital Operational Excellence Manager (Contract) (Calgary)
🏢 PwC
📍 Calgary