Position Title: Account Manager Reports to: Director of Business Development Monday to Friday

Benefits:
Health and Dental Coverage which includes Insurance (LTD, Life & ADD), HCSA and EFAP Vacation: 2 Weeks of Vacation per year plus 8 Wellness Days Sentient specializes in supply staffing, temporary and full time staff placements for the childcare industry. Our administrative staff actively seek opportunities to connect childcare centres to the right supply staff during times of need. Sentient can provide supply staff on the same day a request is made by using our user-friendly website, phone, e-mail, or text message. We are also able to provide staff for planned absences and full-time positions. We highly value integrity and focus on making an impact on our clients, Educators, co-workers, and communities. We are looking for a results and goal-oriented Account Manager with a competitive mindset to meet our customer acquisition and revenue growth targets through effective inside sales. The Account Manager will be responsible for networking, developing relationships, managing prospect information in the CRM, and closing new business. This role is a hybrid position with the majority of time spent making contact via phone, video conferencing software, and e-mail. However, travel within the Greater Toronto Area will be required to connect with childcare centres in-person on an as-needed basis, as well as travel to our Markham office for regular staff meetings. The candidate will own the full cycle, account management process to generate more demand from current clients from cold calling and outreach to close, managing the pipeline, and driving referrals in the GTHA.



The successful Account Executive will have an engaging demeanor and personality that will inspire confidence and trust in potential clients. Sales Planning Identifies and plans strategies and activities for connecting with prospects and building relationships. Plans, organizes (in conjunction with the Director of Business Development) and attends tradeshows, conferences and virtual/in-person association meetings. Shares market insights, trends, and feedback on perceptions of brand and value proposition with the team. Sales Process & Execution Develops a strong understanding of each step of the sales process and advances prospects through each stage with intentionality and commitment. Effectively connects with prospects in an engaging, empathetic and people focused way using active listening and a consultative selling approach (asking questions and tailoring solutions to meet the needs of the customer). Effectively communicates our value proposition in a manner that resonates with the prospect while building and promoting strong, long-lasting targeted prospect relationships and acting as a Trusted Partner. Develops a pipeline of viable opportunities and effectively manages the pipeline, including timely follow up of all leads. Identifies, develops, and nurtures relationships (generating new leads and prospecting accounts). Effectively wins retainable business and ensures the customer has a successful onboarding experience. Provides outstanding onboarding and after-registration support to enhance the client relationship,



booking at least five (5)+ shifts before transferring them to the Client Care team. Communicates and works effectively and collaboratively with Client Care, Staff Coordinators, and Administration, Marketing and HR to deliver great results for prospects, customers, and other stakeholders in the company. Participates and comes prepared to all daily huddles, 121 coaching meetings, and monthly meetings, and any other cadence / meetings as required. Participates in additional projects or added responsibilities as needed. Updates the CRM daily and documents all sales phone calls, meetings, and tasks. Updates key and pertinent information on prospects and competitors in the CRM. Monitors and updates their pipeline each week RECE is an asset. Minimum 2-3 years of successful consultative sales related experience (prospecting, selling, negotiating, and closing). Proficiency in using HubSpot, CRM platforms, and other data systems to manage customer relationships. Proven experience in delivering client-focused solutions based on customer needs. Customer Focus: Demonstrates a strong customer orientation to enhance business performance. Continuous Improvement: Building Partnerships: Demonstrates both an internal and external focus, building rapport and nurturing relationships with key stakeholders to advance the business. Digital Literacy: The ability to discover, evaluate, and use information and technology effectively through various apps and digital tools. Personal Style: ~A real curiosity about data, trends, business, and processes. ~ Confident communicator, who is not afraid to pick up the phone (or drop in the childcare centre) to speak with prospective clients. We welcome a

📌 Remote Account Manager (Markham)
🏢 The-Foray-Group-1
📍 Markham