Full-time, In-Person Viewpoint is the leading provider of high quality, defensible independent medical assessments. We are Canada's largest IME company, delivering timely access to an extensive network of over 1,700 experienced and well-credentialed medical, psychological, and allied health professionals in over 300 physical locations across the country. With this breadth of coverage, we maintain overall service quality, accuracy and consistency while catering to the geographical needs of our clients. Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our strength lies in the foundation of excellence in service delivery that we provide, as well as our ability to work in close partnerships with our customers and assessors. About Client Service Coordination: As a Client Services Coordinator you are the first point of contact for the company. You are an outgoing individual with multi-tasking capabilities and your administrative work is thorough, organized and detail oriented. You have strong computer skills including knowledge of MS Word, Excel and Database use. You have excellent verbal and written communication skills and your work experience demonstrates success in providing service and strong administrative support. Medical Office or Legal Assistant training is an asset. Booking, confirming and maintaining Independent Medical Evaluation service schedules using the administrative database Send consultants medical or other files necessary for the completion of the service.



Receive and direct examinees and assist them with forms completion where necessary. Create assessment files, receive and file case documentation, and send consultant medical or other files necessary for completion of service Word process a variety of documents, forms, and report data as required. Provide administrative and clerical support to consultants, management and staff. Working with national accounts and facilitating Independent Medical Evaluation appointments Triage and coordinate files, ensuring appropriate service is being provided Responsible and accountable for reviewing the specifics of potential referrals to ensure we can accept them for medical evaluation Scheduling the service(s) with our roster of medical and paramedical assessors Booking secondary service providers when necessary (e.g. transportation, interpretation). Creating notifications consistent with our Service Level Agreements (SLAs) Data entry and data accuracy Relevant post-secondary/community college education ~3 years' experience working in a Client Service or administrative position, ideally within the insurance/health care environment ~ Comprehensive computer efficiency (MS Office, Outlook, Internet, Adobe Acrobat) ~ Knowledge of medical terminology and medical transcription experience is a strong asset ~ Comprehensive and flexible health and dental choices with Flex advantages Lifemark Employee Assistance Program Paid vacation and Wellness days Goodlife Fitness Corporate Discount Gym Membership Ongoing internal training and development with opportunities for mentorship Nationally recognized brand with a solid digital presence

📌 Client Service Manager (Calgary)
🏢 Lifemark
📍 Calgary