Support patients through treatment journeys as a Patient Care Specialist using empathetic communication and reimbursement expertise in Calgary's hybrid office model.

At Specialty Health Network, a Shoppers Drug Mart division, you will serve as the main patient contact. The full-time role combines customer service, patient advocacy, financial assistance, and prescription coordination. You will collaborate with colleagues, physician clinics, and case managers to support patient and physician experiences.

Key Responsibilities:

- Conduct welcome calls and obtain required patient consent
- Explain case management, reimbursement, training, and compliance offerings
- Explore medication funding and maintain reimbursement documentation
- Coordinate therapy access, medication delivery,



and self-injection training
- Report adverse events and product technical complaints promptly

Requirements:

- Two to three years' healthcare or pharmaceutical industry experience
- Two to three years' customer service or call centre experience
- Knowledge of public and private drug reimbursement plans
- Solid Microsoft Office, Windows, and customer database skills
- Residence in Calgary and availability for hybrid office work

Bring patient advocacy, reimbursement knowledge, and strong communication to Specialty Health Network's Calgary support programs.

📌 Patient Care Specialist Calgary Hybrid (Mississauga)
🏢 Shoppers Drug Mart
📍 Mississauga