Job Title

Customer Experience Associate

Location

West Vancouver, Colombie-Britannique, Canada

Salary

$22.50 - $28.33 CAD

Responsibilities

• Process financial transactions (deposits, withdrawals, bill payments) following standardized procedures, regulations, and TD’s Code of Conduct and Ethics.
• Understand customer needs and recommend appropriate banking solutions, using discretion with confidential information.
• Respond to and resolve customer concerns using standard procedures, escalating non‑standard issues as necessary.
• Meet business objectives by promoting banking solutions and completing mandatory processes promptly and accurately.
• Communicate clearly with customers about banking solutions and procedural obligations.
• Contribute to team effectiveness, respect coworkers, keep everyone updated on routine activity status, and recommend improvements for operational excellence.

Requirements

• High school diploma and at least 1 year of relevant experience; an undergraduate degree or equivalent is an asset.
• Strong administrative,
  
  
  
  organizational, planning, and time‑management skills to work in a fast‑paced setting.
• Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet usage.
• A go‑getter who exercises initiative, accuracy, and detail orientation while managing multiple tasks and shifting priorities.
• Dynamic communicator with customer‑experience skills, capable of connecting both verbally and in writing with different audiences in a calm, courteous, professional manner.
• Knowledge of Cantonese and/or Korean language skills considered an asset.

Company Overview

TD Canada Trust is a leading financial institution dedicated to creating meaningful relationships with customers while providing reliable banking solutions. It affirms a culture of inclusion, growth, and delivering a positive customer experience.

Equal Opportunity

TD is an equal opportunity employer and encourages applicants from diverse backgrounds.