Lead inbound fraud operations in Scarborough, Ontario, using fraud expertise and operational controls to protect clients and manage risk.As Senior Manager, Inbound Fraud, you will lead delivery and execution across Scotiabank’s Client Experience Centre. You will oversee fraud operations, stakeholder partnerships, workforce management, performance monitoring, and regulatory alignment. The role supports Enterprise Fraud strategy, operational effectiveness, and risk discipline.Key Responsibilities: Lead customer-focused inbound fraud operations across TorontoOversee workforce onboarding, performance, and managementMonitor operational delivery against program objectivesPartner with Enterprise Fraud on metrics and dashboardsMaintain governance over policies, controls, and changeRequirements: Post-secondary education and ten years of management experienceFinancial services experience including fraud operationsExpert judgment, problem-solving, and negotiation skillsStrong written and verbal communication skillsKnowledge of AML, KYC, privacy, and regulatory requirementsBring senior leadership, fraud operations expertise, and risk discipline to Scotiabank’s inbound fraud organization in Scarborough.#J-18808-Ljbffr