Lead customer experience and omni sales at Indigo while guiding service teams, product recommendations, and technology-enabled shopping. Manage the sales floor. The Customer Experience Manager leads specialty retail operations and store culture. This manager assesses sales performance, analyzes scorecard data, and creates action plans. The position also develops talent, champions Indigo's service model, and improves frictionless customer journeys.

Key Responsibilities
Manage and motivate teams delivering excellent customer service Assess sales data and address performance gaps Lead omni-sales programs and technology use Execute national and store-level events Open, close, and manage the sales floor

Requirements:
College degree preferred or equivalent job experience Two to three years' specialty retail management experience Availability for evenings, weekends, and holidays Ability to remain mobile on the sales floor Ability to lift items up to 40 pounds Bring retail management, customer advocacy, sales analysis, and team development skills to Indigo's customer experience leadership.

📌 Customer Experience/Retail Operations Manager (Calgary)
🏢 Indigo
📍 Calgary