Customer Success Representative : "GetQuorum is looking for a passionate and dynamic Customer Success Representative who brings their dedication and motivation to solve big and small client campaigns. Do you have the drive and passion to handle client campaigns and implement your ideas to improve business processes and performance? From the start, you'll be actively involved in product roadmap planning, allowing you to gain hands-on experience and witness firsthand how a SaaS platform scales rapidly. As a valued member of our team, you'll collaborate with the Client Operations team to assist GetQuorum with fulfillments by collecting and processing customer data. You will be responsible for executing campaigns, dealing with client concerns and questions, and ensuring high customer satisfaction throughout the year. Your commitment to handling campaigns effectively with a high degree of customer service will play a crucial role in our continued success. Our team's diverse backgrounds, ranging from Neuroscience, Marketing, Political Science to Musical Theatre Performance, foster a rich and dynamic work environment. Health benefits (coverage on dental and pharmaceuticals) ~ 10 vacation days ~ Fully remote ~ Budget for office setup Build on your best qualities and shape a path that suits your passions Use GetQuorum's proprietary software by utilizing its features to navigate and manage campaigns effectively. Use Microsoft Excel to model client data into required format for import into GetQuorum's platform Use Jira to submit requests for technical improvements that enhance efficiency, contributing to the optimization of workflow processes. Identify and propose process changes that benefit the team, contributing to continuous improvement and efficiency in campaign management. Previous work experience in a client-facing, help desk or customer support role, at least 2 years of experience Expertise in the usage of Microsoft Excel,



Word and Adobe Acrobat Exceptional oral and written communication skills with robust phone etiquette Ability to work independently with minimal supervision College, university, or other post-secondary education in Business, IT or other related fields. Expertise in the usage of HTML Experience with Issues tracking and ticketing software Experience in software help desk or support desk environments Knowledge of Ontario Condo Act, Real Estate or Legal experience What determines whether this person will be made permanent? Understand the customer journey for each market Ability to effectively use required software to complete assigned campaigns Demonstrates satisfactory written and oral communication and customer service skills GetQuorum is a Toronto-based technology company that provides hosted virtual annual general meetings and electronic voting platform-as-a-service tailored to the condominium markets in Ontario, Alberta, Florida and North America. We also have a rapidly growing customer segment of not-for-profits, member associations, regulatory bodies and other organizations outside of the condominium and HOA space. With our software, clients host successful Annual General Meetings, gather proxies and electronic votes, pass bylaws, reduce meeting package distribution costs and, most importantly, achieve quorum. Service: Providing a quality experience to the clients we serve Dedication: We give our all for mutual success by proactively seeking out learning opportunities, pitching solutions to help the company, assisting your team, maintaining a positive attitude, and punctuality. Our website: ( An email will be sent to successful candidates to arrange a phone screening. A 60 min Interview with our Customer Success Team Leaders A 30
- 45 min Interview with our Senior Client Operations Manager GetQuorum welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.

📌 Customer Specialist Representative (Calgary)
🏢 GetQuorum
📍 Calgary