JobRole: Operational Service Specialist

Location:
Toronto
- Hybrid (3 days in office) It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. We help our people grow, to care deeply about and be proud of what we do. The Operational Shared Services Specialist is part of the broader Operational Excellence team at EZRA within the Customer Experience & Operations function. The Operational Shared Services team is our expert in back-office processes with a specialism in open enrolment registration management. This role supports the EZRA business to deliver excellent participant experience while expediting accurate financial processing, they are a true cross-functional partner to many – specifically Customer Success, Billing, and Tech. The Operational Shared Service Specialist will strive for efficiency in our mission critical operational tasks. Manage global coaching program coaching program extension requests Leverage core EZRA systems for order processing, responsible for accurate revenue forecasting of open enrolment registrations Coordinate cross-functionally with Customer Success Managers, Billing, and the Configuration teams to execute on E2E workflow and resolve client challenges Identify blockers, dependencies,



and risks across OSS workflows to seize all opportunities to expedite revenue recognition and maintain accuracy Coordinate credit card invoicing with Billing team, monitoring SLAs, chargeback trackers, and potential work with the LHH Billing teams [EZRA's parent company] Support data hygiene initiatives Join account team calls, as needed Participate in UAT for updated functionality and bug fixes in EZRA systems Client access setup for EZRA portals [Customer Portal, Experience Center] Respond to Helpdesk ticket enquiries Data hygiene projects Post-launch participant updates including license repurposing PSA system support Set up EZRAx programs where there is no Customer Success manager on the account 3+ years of experience in a back office or administrative role ~ Committed to continuous improvement and streamlining of processes, can balance operational needs with client needs ~ Your Own World-class coach to help you grow personally and professionally. Coaching for Friends and family because coaching is a gift worth passing on. Charity Days to support the causes close to your heart
- because doing good feels good. If it helps you grow, we're in. We're an equal chance employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves. We believe that diversity strengthens to our culture and business. Posting date: 28-09-2026

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