Kelly Services is currently recruiting for a Client Account Specialist (Collections) to join our client's team on a permanent basis. This is a great opportunity for a customer-focused, goal-oriented skilled who enjoys speaking with customers, building relationships, solving problems, and working toward measurable targets.What You'll DoContact customers regarding overdue accounts and discuss payment optionsFollow up on outstanding balances and work toward successful recoveryResearch customer information and perform basic skip tracing when requiredMaintain accurate account notes and customer history in the collections systemFollow client guidelines and company proceduresWork toward individual and team collection targetsReview accounts and determine appropriate next steps for recoveryPrepare documentation when accounts require further actionWork collaboratively with the team to achieve collection goalsWhat You BringMinimum 2 years of experience in customer service, sales, client support, or call centre.High school diploma requiredStrong verbal and written communication skillsGood attention to detail and organizational skillsComfortable using computers and Microsoft OfficeAbility to learn and adapt to new software and systemsProfessional and confident when communicating with customersGoal-oriented and motivated by achieving sales, performance, or customer service targetsAbility to work well independently and as part of a teamParalegal education is an asset,



but not requiredWhat's Offered$43,000–$45,000 annual salary + uncapped commissionHealth & dental benefitsPermanent, full-time positionTraining and opportunities to learn and growGreat opportunity to build a career in the collections industryKelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.As part of our promise to talent, Kelly supports those who work with us through a variety of advantages, perks and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location and job type. Kelly offers eligible employees a group benefit program that includes extended healthcare (drug plan, professional and medical services), dental, life, and emergency travel assistance. In addition, employees are entitled to holiday and vacation pay in accordance with provincial labour law. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community in Canada.Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

📌 Collections Specialist (Mississauga)
🏢 Kelly
📍 Mississauga