Lead customer success in a Saa S setting at Clio, using coaching and data analysis to support global Customer Success Managers.As Team Lead of Customer Success Management, you will report to the Director of Customer Success Management. You will guide North America-based team members while supporting retention, product adoption, and revenue growth across Mid-Market customers. The work combines performance management, customer journey oversight, and process creation.Key Responsibilities: Coach and mentor the North America-based Customer Success teamDrive customer satisfaction and customer journey process improvementsMonitor lifecycle stages, health metrics, and customer portfoliosSupport escalations and identify root causes with stakeholdersDevelop scalable processes and customer success playbooksRequirements: Four-plus years in B2 B software Customer Success ManagementTwo-plus years of Team Lead or CSM leadership experienceExperience with QBRs, scorecards, performance reviews, and BI toolsExperience owning customer escalations and outcomesExperience with, Gainsight, or Churn ZeroBring B2 B customer success leadership, data-driven decision-making, and coaching expertise to Clio’s growing global team.#J-18808-Ljbffr

📌 Customer Success Team Lead Saas (Vancouver)
🏢 Clio
📍 Vancouver