Required Skills & Qualifications A degree in electrical engineering, electrical engineering technology, or a related technical field, or equivalent practical experience.

Hands-on experience with electrical systems or products involving EV charging, solar energy, batteries, power electronics, energy management, or a closely related technology.

Experience supporting customers, technicians, or internal service teams in a technical environment.

Strong analytical and troubleshooting skills, with the ability to investigate beyond standard procedures, identify missing information, and isolate potential causes.

Prior work experience at client or in client's Industry.

Preferred Skills & Qualifications A solid understanding of how hardware, software, and connected systems interact.

The ability to turn complex or incomplete information into a transparent technical assessment and actionable next steps.





Strong communication and interpersonal skills, with the ability to explain technical information clearly to support teams, installers, customers, and engineers.

Day-to-Day Responsibilities Provide guidance on complex matters involving solar, electric vehicle charging, home automation, and energy management systems.

Help Level 1 and Level 2 technicians, service providers, and installers troubleshoot problems, identify root causes, and determine appropriate solutions.

Collaborate with the global Level 3 Service Expert group, Quality, and Level 4 Sustaining Engineering to investigate product failures and establish next steps.

For immediate consideration please click APPLY to begin the screening process with Alex.

📌 Technical ExpertCustomer Care (Richmond)
🏢 Artech
📍 Richmond