Lead frontline service delivery for Serco Canada Inc. through daily planning, employee direction, and KPI accountability. Support DTC operations with hands-on leadership.As Deputy Supervisor, you will direct subordinate employees and communicate business objectives across frontline teams. The position requires leadership experience, project management, MS Office proficiency, and understanding of contracts, statements of work, and labour agreements. You will support service delivery objectives while maintaining compliance with Serco policies, MTO Standards, and applicable regulations.Key Responsibilities:
Plan and direct frontline employees’ daily and weekly activitiesPerform hands-on work supporting section service delivery objectivesManage subordinate performance and initiate approved corrective actionComplete assigned deliverables and reports accurately and on timeCommunicate objectives and standards clearly to frontline staffRequirements:
Five years’ experience in a leadership capacityPrevious supervisory experienceRelated post-secondary education or relevant education combinationUnderstanding of contracts, statements of work, and labour agreementsExcellent MS Office and project management skillsBring accountable supervision, transparent communication, risk evaluation, and coordinated execution to Serco’s frontline service delivery operations.
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