CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. CHEO's Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children's health concerns. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario. The Patient Service Clerk schedules patient appointments and registers patients; verifies billing slips; maintains inventory and performs other clerical tasks. Schedule return patients from recall list and follow-up workqueues according to required follow-up date Schedule interpreters for families as required Schedule clinic orders and manage order workqueues Clinic check-ins Greet patient and parent(s). Verify demographic information in accordance to registration procedures. Interpret MOH Eligibility and make updates in patient record accordingly Collect self-pay payment and complete Fee For Service form Collect fees as required Clinic check-outs Complete check-outs and schedule follow up appointments or put patients on recall lists/ workqueues Monitoring patient lists and workqueues Monitor all workqueues and recall lists associated within primary area of work to ensure quality and advise supervisor of outliers and changes to the waitlist In consultation with clinical staff , implement visit cancellation and rebooking, Patient and family centered care Receive incoming telephone calls and respond to patient inquiries. Contact clinic physicians, nurses and allied health team members as appropriate to manage inquiries. Communication with clinical team through Inbasket Telephone communication and telephone messaging within CHEO established policies/procedures Telephone pre-visit screening for infection control Utilize Epic to notify clinicians of patient arrival Appointment confirmation and follow-up from automated system Patient/family direction and public relation Direct patients/families to a designated location within the hospital Supporting clinic operations Request patient files from medical records, as appropriate. Pick up patient charts in medical records on a daily basis, where required. Maintain an inventory of stock. Maintenance and ordering of clinic supplies. Facilitation of clerical duties related to equipment repairs including filling of special form and taking the equipment to the appropriate location Retrieve labels for specimens. Training and Orientation Orientation of volunteers Orientation of clerical staff to clinics and on Epic Adherence to policies, procedures and standards Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety.



Perform work in accordance to CHEO privacy and confidentiality policies Perform work in accordance to Epic training and documented standards Attend staff meetings when scheduling allows and review circulated minutes Perform other related duties as assigned by supervisor. Criminal Record Check (Essential) Secondary School Graduation Diploma (Essential) Bilingualism (English/French) (Essential) Approximately 6 months of related experience (Essential) Knowledge of computer software (Epic, Sunrise, Outlook,) (Essential) Experience working in a clinical environment live on Epic Ambulatory (Preferred) Experience in patient registration using Cadence (Epic) Preferred) Experience in creating, editing, scanning and scheduling referrals (Preferred) Experience in managing order workqueues (Preferred) Experience in patient check outs including follow ups and recall management (Preferred) Experience using inbasket communication in Epic (Preferred) Ability to ensure timely completion of tasks by adjusting priorities as required (Essential) Ability to adapt to changes to meet organizational requirements (Essential) Communicate effectively and concisely, both orally and in writing (Essential) Deal effectively with internal and external customers (Essential) This process may include more diverse and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested. Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. All information received in relation to accommodation will

📌 Patient Service Clerk, Inpatient Surgery (Northside)
🏢 Children's Hospital of Eastern Ontario
📍 Northside