Education: Bachelor's degree Experience: Experience an asset Work setting Manufacture Tasks Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems,



or appropriate software Perform Web-server backup and recovery operations Provide customer service Manage incidents Computer and technology knowledge MS Office MS Windows SQL Work conditions and physical capabilities Fast-paced environment Work under pressure Tight deadlines Attention to detail Sound discrimination Combination of sitting, standing, walking Personal suitability Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Judgement Organized Team player Ability to multitask Time management Honesty Employment terms options Day Health advantages Dental plan Health care plan Financial benefits Registered Retirement Savings Plan (RRSP) Work Term: Permanent Work Language: English Hours: 40 hours per week

📌 user support analyst (Oakville)
🏢 Iscar Tools
📍 Oakville