Work Term: Permanent Work Language: Bilingual Hours: 28 hours per week Education: Secondary (high) school graduation certificate Experience: 1 year to less than 2 years or equivalent experience Tasks Answer written and oral inquiries Address customers' complaints or concerns Answer inquiries and provide information to customers Arrange for billing for services Arrange for refunds and credits Explain the type and cost of services offered Issue receipts and other forms Maintain records and statistics Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.

Explain procedures,



risks and benefits to clients Maintain and manage digital database Answer clients' inquiries and provide information Consult with clients after sale to provide ongoing support Computer and technology knowledge MS Excel MS Word Type of experience Call centre Security and safety Basic security clearance Driver's validity licence check Transportation/travel information Valid driver's licence Work conditions and physical capabilities Attention to detail Fast-paced environment Work under pressure Repetitive tasks Personal suitability Punctuality Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Organized Team player Initiative Judgement Ability to multitask Quick learner Screening questions Do you have experience working in this field? Do you meet the language requirements listed in the job posting for the position (English or French)? Employment terms options Evening Employment terms options Shift Morning Day Financial advantages Bonus

📌 customer service representative - call centre (Fredericton)
🏢 E.T. Mechanical
📍 Fredericton