Open to International applicants with valid Canadian Work permits: Yes

Reporting to the Visitor & Member Services Manager, the Visitor Services Supervisor is responsible for ensuring the smooth and safe daily operation of the Tofino Visitor Centre and related visitor services. The role involves supervising Visitor Services employees to ensure outstanding customer service, and the provision of quality and accurate information to visitors that encourages them to stay longer, experience more, travel respectfully and return for another stay. This role is the designated Health and Safety Representative for the organization.

Responsibilities & Qualifications
Responsibilities

Supervise, train, motivate and delegate tasks to Visitor Services employees

Encourage good performance and provide constructive feedback to Visitor Services employees

Create a protected, clean, welcoming and inclusive environment for employees and visitors

Be the designated Health and Safety representative (identifies hazards, promotes safe practices, and acts as a liaison between workers and management to ensure a safe, compliant workplace) for the organization

Ensure employee breaks are taken in a timely manner

Be responsible for handling emergencies, complaints and situations that require decisiveness

Ensure employees assist visitors in a professional, prompt and friendly manner in person, on the phone, or via email/online channels

Ensure employees are equipped with accurate and up-to-date information

Maintain a superior level of customer service and a high level of community and industry knowledge including accommodation, activities and attractions with ongoing training

Work with the Marketing team to assist with monitoring and responding to visitor inquiries and comments on platforms including social media, Google and TripAdvisor

Help organize events, workshops and activations in the Visitor Centre,



and supervise mobile visitor services and beach cleans

Administrative functions including retail sales, recording and reporting visitor statistical data, cash reconciliation, third party sales (including Park pass and BC Transit sales) reconciliation, payroll submission, submission of invoices and employee expenses, scheduling, organization of familiarization tours, and visitor information updates

Maintain and update files and reference materials for the Visitor Centre on a continual basis including updates to visitor information in-print and online including Tourism Tofino website (event listings, What’s Open page, etc).

Keep brochure racks well-stocked with brochures/maps/guides and re-order when necessary

Work with Visitor & Member Services Manager to develop and implement systems that continually improve quality of service

Ensure Visitor Centre grounds are tidy, and the interior is kept clean, orderly, and organized

Coordination of building operations including routine maintenance (landscaping, window cleaning, etc.)

Ensure office and visitor center supplies are well stocked by inspecting and ordering supplies

Wear a clean and well-maintained, designated uniform and nametag while on shift

Attend meetings, training events and familiarization tours as required

Work with the Member Services Supervisor to coordinate delegation of tasks to the Visitor Services team

Oversee operations of the Visitor Center in absence of the Manager

Be a designated member of the leadership team to be on-call, as required





Other tasks and responsibilities as set by the Visitor & Member Services Manager

Requirements

Must have secured local accommodation. For camper vans and RVs, must have secured an approved place to park due to local bylaws

Availability to work full-time including weekends

Availability to work evenings as required

Valid Class 5 Driver’s License

Must be able to work standing and to lift 50lbs

Nice to Have:

First Aid certification

Experience driving manual transmission vehicle

Minimum diploma level study in marketing, communications, business or equivalent

Skills and Experience

2-3 years of Supervisory experience, exhibiting expertise in customer services, visitor services, or in the hospitality or tourism industry

Customer-service-oriented

Excellent interpersonal, verbal, written and social media communication skills

Strong leadership, facilitation and supervisory skills

Strong initiative and resourcefulness

Ability to exercise sound judgment and carry out responsibilities with minimal direction

High degree of time management, organization and creativity

Must work well independently, as well as part of a team

Proficient computer skills specifically Microsoft Office, internet search and social media

Excellent knowledge of attractions and tourism products/services in the Tofino area

Hours: 40 hours per week (5 x 8-hour days, including breaks). Must be available on weekends.

Other Perks/Benefits

Qualified training through the Destination BC Visitor Services Network.

Access to current information on local tours, events, and attractions.

A comfortable, air-conditioned facility.

On-the-job training and professional development.

Familiarization tours with local tour operators.

Co-workers who share a passion for travel.

Benefits: Two weeks vacation, benefits package and professional development opportunities

#J-18808-Ljbffr

📌 Visitor Services Supervisor (British Columbia)
🏢 go2HR
📍 British Columbia