Lead Mandarin-speaking client service at TUMI while driving sales, KPIs, and relationships in the luxury travel retail market.
As an Associate Manager on TUMI’s Retail team, you will create brand-aligned client experiences and build lasting relationships. You will support sales growth through outstanding service, coaching, visual standards, and client engagement. The role requires initiative, ethical conduct, and strong communication.
Key Responsibilities: Meet individual and store sales goals and KPI metrics
Coach associates through roleplay, feedback, and training
Maintain client books, thank you cards, and event strategies
Ensure visual guidelines and superior client experiences
Manage timecards, training, policies, and assigned deadlines
Requirements: Solid sales and client experience, preferably luxury
Proven success meeting sales goals and achieving KPIs
Passion for TUMI, luxury, travel, fashion, and lifestyle
Flexible availability for nights, weekends, mornings, and holidays
Ability to lift, push, move, stand, and use ladders
Bring Mandarin communication, luxury client service, coaching, and sales performance leadership to TUMI’s retail team.

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📌 Mandarin Speaking Luxury Associate Manager (British Columbia)
🏢 Samsonite International
📍 British Columbia