Lead hotel guest service through organized front desk operations, team coaching, and robust communication across scheduled shifts. Support positive guest impressions at Pomeroy Lodging properties.
As Front Desk Supervisor, you guide team members while upholding guest service standards and department financial goals. You provide direction through orientation, training, performance management, and communication. The position requires hotel front desk experience, operational knowledge, and customer-focused leadership.
Key Responsibilities: Lead team members toward exceptional guest service standards
Maintain picture-perfect front desk, lobby, and guest entrance areas
Process check-ins, check-outs, and register transactions
Coach staff through resources, direction,



and performance feedback
Resolve payment issues and process multiple payment types
Requirements: Minimum two years of hotel front desk experience
Previous hospitality leadership or supervisory experience considered an asset
Hospitality, Tourism, or Hotel Management diploma preferred
Understanding of reservations, guest service, and cash handling
Property Management System and Microsoft Office experience
Bring front office leadership, guest service expertise, and organized hotel operations to the Front Desk Supervisor position.

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📌 Hotel Front Desk Supervisor (Alberta)
🏢 Pomeroy Lodging
📍 Alberta