Support Agnico Eagle users with Microsoft technologies and Level 1 and 2 desktop assistance from the Timmins Regional office. Work Monday to Friday, 40 hours weekly.
Reporting to the Manager IT Ontario Operations, the Help Desk Analyst supports a geographically distributed end-user setting. The position combines business-as-usual and project activities, working with internal IT teams and third-party vendors. Resolution may use remote diagnostic tools or hands-on desktop support.
Key Responsibilities: Process Ontario help desk requests by email, phone, and walk-ins
Provide Level 1 and 2 technical support
Assign Tier 2 requests and follow up on SLA targets
Participate in regional on-call emergency support
Maintain technical documentation and customer knowledge bases
Requirements: College diploma or bachelor’s degree in a related field
Currently pursuing a relevant computer science or systems degree
Equivalent relevant work experience may be considered
Beginner to intermediate Microsoft Windows and hardware knowledge
Excellent Microsoft Office Suite working knowledge
Apply your desktop support, Microsoft, documentation, and customer service skills with Agnico Eagle in Timmins.

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📌 Help Desk Analyst Timmins (Ontario)
🏢 Agnico-Eagle Mines
📍 Ontario