Reporting to the Production Manager, the Crew Chief / Lead Technician will be responsible for managing and conducting various general cleaning services at assigned residential and commercial client sites. This will include providing direction and support to the assigned Crew Helpers and Technicians.

DUTIES & RESPONSIBILITIES
The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Clean/ServiceMaster Restore maintains the right to modify job duties and responsibilities at its discretion.

Daily Office/Management Duties

Review work orders assigned daily and communicate with other associates involved as needed

Check routing and directions to each job as required

Inspect materials and equipment required for the scheduled jobs is in positive working order and loaded on company vehicles prior to leaving the office

Create a requisition for materials and equipment needed for pick-up at the end of each working week

Client Site Duties

Complete jobs to specifications to customer’s satisfaction

Manage work assignments within units allocated, and ensure the materials and equipment units taken are recorded on the work orders

Inspect the work completed to ensure the job meets ServiceMaster standards and customer requirements

Facilitate customer inspection of the job after completion, request customer signs off on the form indicating their satisfaction, and process payment for work completed

Handle re-service requests promptly and courteously

Take a personal and genuine interest in providing customer satisfaction

Provide training to Crew Helpers and Technicians to complete all jobs in accordance to specifications outlined

General Duties

Maintain all equipment and vehicles to ensure they are in proper working order

Keep the interior of the vehicles used neat and clean

Maintain comprehensive understanding and knowledge of the business and services offered, advise customer appropriately, qualify jobs to be completed and gain the confidence of clients

Attend weekly meetings with production team

Attend training workshops as required for the production team

Help train new crew helpers/technicians in accordance with ServiceMaster standards

Maintain professional conduct and appearance in all client facing activities

Establish positive rapport with clients when possible

Provide an exceptional level of service that exceeds the expectation of the client

Conduct all work in accordance with company safety policies

Adherence to all company workplace policies

Perform other duties as may be required

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily.



The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and/or Franchise Owner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Characteristic and Ability Requirements

Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines

Strong management, delegation, planning and leadership skills

Effectiveness in the areas of construction safety and productivity

Effective communication skills both written and verbal

Ability to engage clients and deliver excellent service

Thorough decision making skills

Highly organized, strong attention to detail and ability to multi-task

Demonstrated sound work ethics

Proven ability to build and maintain strong working relationships

Versatile, adaptable and able to work effectively in a variety of settings and with shifting priorities and deadlines

Operates with honesty and integrity with a genuine desire to make valuable contributions to the team

Team player that fosters team-based learning

Works well independently and in a team environment

Educational Requirements
Education Required: High School Diploma

Other Education/Certification/Training preferred: IICRC Certifications are considered an asset

Work Experience Requirements
Work experience required: Minimum of four (4) years of experience in cleaning services/restoration services.

Job-related experience required: Two (2) years in a supervisory capacity is preferred.

Technical Requirements
Equipment: Vacuum cleaners, dust-aids, portable cleaning equipment, tools

Software: n/a

Other: n/a

Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.

Adaptability – treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.

Builds Trust and Respect – treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings,



and rationale for decisions made, operates with integrity.

Customer Focus – effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.

Manages Work – manages one’s time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.

Problem Solving – develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.

Quality Standards – sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.

Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.

Teamwork – contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.

Physical Requirements
This position requires a high level of physical exertion. Moderate intensity of sensory effort is required.

Working Conditions
There is a low risk of exposure to adverse working conditions.

By joining ServiceMaster Restore, you'll be part of an industry leading company that has been in Canada for more than 65 years with locations from coast to coast. Our talented network of employees share in a vision of restoring peace of mind and our culture is one of diversity, where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

Are you willing to complete a background check? *

Can you complete the physical role of the job? *

How many years of cleaning experience do you have? *

How many years of customer service experience do you have? *

We Serve
We serve our customers by providing exceptional customer experiences that exceed their expectations

We Care
We care deeply about the health, safety and wellbeing of our customers, associates and communities

We Deliver
We deliver on our commitments to our customers and employees

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📌 Crew Chief or Technician (Quebec City)
🏢 ServiceMaster Restore of Ottawa
📍 Quebec City