Support Protech Group customers in English and French while managing orders, inquiries, and follow-up throughout the sales process. Office 365 skills are essential.
As a Customer Service Representative, you will guide customers before, during, and after sales. You will prepare orders, answer pricing and production questions, track requests, and maintain accurate records. This work supports customer satisfaction through organized communication and coordination.
Key Responsibilities: Collect and assess customer information for order preparation
Answer emails, calls, and website inquiries promptly
Track orders and proactively follow up on accounts
Record customer interactions and file documents accurately
Collaborate with Logistics, Research and Development, Manufacturing, and Marketing
Requirements: Minimum five years of customer service experience
Mastery of spoken and written English and French
Knowledge of Office 365, especially Word and Excel
Excellent attention to detail and deadline management
Ability to organize multiple responsibilities simultaneously
Bring bilingual communication, Office 365 knowledge, and customer service expertise to Protech Group’s order support team.

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📌 Bilingual Customer Service Representative (Quebec City)
🏢 Protech Group
📍 Quebec City