Serve customers in English and French as a Bilingual Customer Support Agent working from the office in Laval, Canada. Use phone, email, and chat to provide courteous, efficient support.
This customer-focused role handles inquiries, resolves issues, and documents interactions accurately in a CRM system. You will troubleshoot technical or product-related concerns, escalate complex cases, and collaborate with team members. Previous customer service or support experience is required.
Key Responsibilities: Respond to inquiries through phone, email, and chat
Resolve customer issues with professionalism and empathy
Document customer interactions accurately in the CRM system
Troubleshoot technical and product-related concerns
Escalate complex cases to higher-level support when necessary
Requirements: Fluency in spoken and written English and French
Previous experience in customer service or support roles
Excellent communication and interpersonal skills
Problem-solving mindset with strong attention to detail
Ability to work effectively in a fast-paced office setting
Bring bilingual communication, troubleshooting, and customer support skills to this Laval office-based service role.

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📌 Bilingual Customer Support Agent Laval (Quebec City)
🏢 TapTalent.ai
📍 Quebec City