We're Hiring: Bilingual Customer Support Agent!

We are looking for a dedicated and customer-focused Bilingual Customer Support Agent to join our team in Laval, Canada. In this role, you will provide excellent support to our valued customers in both English and French, ensuring their needs are met efficiently and courteously.

Location:
Laval, Canada

Work Mode:
Work From Office

Role:
Bilingual Customer Support Agent

What You'll Do:

Respond to customer inquiries via phone, email, and chat in English and French

Resolve customer issues promptly with professionalism and empathy

Document interactions accurately in our CRM system

Troubleshoot technical or product-related concerns

Escalate complex cases to higher-level support when necessary

Collaborate with team members to enhance service quality

What We're Looking For:

Fluency in both English and French (spoken & written)

Previous experience in customer service or support roles

Excellent communication and interpersonal skills

Problem-solving mindset with attention to detail

Ability to work effectively in a rapid-paced office environment

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📌 Bilingual Customer Support Agent (Quebec City)
🏢 TapTalent.ai
📍 Quebec City