Support ICBC employees through phone-based technical troubleshooting and requests in a hybrid service desk role based in Victoria, British Columbia.
As an IT Service Desk Representative, you will resolve simple to moderately complex technical issues and process standard technology requests. You will gather information, use diagnostic tools, and explain procedures clearly. The role supports computer systems, applications, equipment, network, and telephone systems.
Key Responsibilities: Respond to employee and business partner support inquiries
Resolve simple to moderately complex technical issues
Process standard computer system and technology requests
Analyze issues using diagnostic tools and documentation




Document procedures and knowledge in shared resources
Requirements: Six months of service desk experience in computer operations
Recent post-secondary computer education leading to diploma or certificate
Experience supporting computer systems and applications
Ability to explain technical procedures to non-technical audiences
Availability for a call center workplace
Apply service desk experience, customer service, and technical diagnosis skills supporting ICBC employees and business partners.

#J-18808-Ljbffr

📌 IT Service Desk Representative (British Columbia)
🏢 ICBC
📍 British Columbia