Support financial services advisors in French and English as a Bilingual Technical Support Specialist, working hybrid with monthly onsite attendance in Montréal.
Procom seeks a specialist for a six-month contract assisting Advisors, Assistants, and Multi-Advisor Corporations. You will troubleshoot everyday IT problems, communicate calmly, and use knowledge resources to resolve issues. Training supports learning systems and solutions.
Key Responsibilities: Answer calls from the Advisor community about IT issues
Ask clear questions to understand and solve problems
Use the Knowledgebase and experience to resolve issues
Document solutions or next steps after each call
Share learnings and collaborate on daily improvements
Requirements: At least one year in call centre or technical support
Strong de-escalation skills and calmness under pressure
Excellent communication and white-glove customer service mindset
Solid troubleshooting and problem-solving abilities
Fluency in written and spoken French and English
Apply your bilingual communication, troubleshooting, and customer service skills supporting advisors through everyday technical issues.

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📌 Bilingual Technical Support Specialist (Quebec City)
🏢 Procom
📍 Quebec City