Because of the HELP program volunteers Lethbridge residents who are recovering from surgery or illness are able to access health equipment that enhances their mobility and independence to allow them to recover in the comfort of their own homes
Connect with clients and health care providers to verify referral requests, facilitate the loaning and returning of health equipment
Make reminder phone calls
Assist with equipment recalls if required
Select the appropriate medical equipment to match health qualified referrals
Complete minor adjustments to ensure appropriate fit for for clients
Ensure the integrity of date collection and recording of all call/client trackers and statistical information
Provide instructions on basic equipment use and respond to client inquiries regarding equipment set up, returns, repairs and loan extensions
Contribute to a healthy and safe working environment
Accept financial and equipment donations to the Canadian Red Cross
Issue tax and non-tax receipts as needed
Age Requirements 18 years old or above
Other Requirements Interest and/or experience in providing exceptional customer service to Health Equipment Loan Program clients
Excellent interpersonal skills, including working in a busy environment




Ability to empathize with client concerns to deliver service with compassion
Excellent telephone manner with multi-phone system skills an asset
Demonstrated understanding and compassion of the aging population, including community resource knowledge and resourcing
Experience working with a diverse population an asset
Ability to effectively prioritize and execute tasks in a high pressure environment
Some lifting of equipment is required. We recommend volunteers be capable of lifting up to 50lbs
Full training is required; however volunteers should be comfortable using a computer and have good written and conversational English. Other languages are considered an asset
Ability to work independently and to collaborate in a team environment
Schedule Weekly commitment
Volunteer shifts run weekdays from 8:30am-Noon or 1-4:30pm
Other Opportunities with Canadian Red Cross Because of the HELP program volunteers Lethbridge residents who are recovering from surgery or illness are able to access health equipment that enhances their mobility and independence to allow them to recover in the comfort of their own homes.

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📌 Administrative Support Volunteer (Alberta)
🏢 Volunteer Lethbridge
📍 Alberta