Lead client retention remotely across Canada or the United States using proactive communication, onboarding, and account coordination. Manage approximately 40 agency clients.
This full time Client Success Manager role supports a done-for-you Meta advertising and appointment-setting agency serving medspas and aesthetic wellness businesses. You will own post-sale client experience, connect clients with delivery teams, and help build the first dedicated Client Success function. The role includes client relationships rather than hands-on media buying.
Key Responsibilities: Lead onboarding, sales handoffs, expectations, goals, and success metrics
Manage approximately 40 relationships through scheduled client check-ins
Coordinate concerns across creative, media buying, and operations teams




Identify at-risk accounts and support renewals and retention
Build onboarding SOPs, playbooks, and portfolio health reporting
Requirements: One to two years of relevant client-facing experience
Excellent spoken and written English communication
Strong organization, ownership, empathy, and judgment
Ability to understand basic marketing performance reports
Availability Monday through Friday during daytime Pacific, Eastern, or Central hours
Bring client communication, retention coordination, and organized follow-through to a remote agency Client Success Manager role.

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📌 Remote Client Success Manager (New Brunswick)
🏢 Limitless Agency
📍 New Brunswick