**Trainer - Learning and Development**
TTEC is seeking a seasoned Trainer to join our Customer Management Services team!
Every day, we interact with 3/5 million customers, providing support in in more than 80 countries and in 50 languages across social, mobile, digital, and face -to-face channels.

The Learning and Development team prepares our associates for those interactions & coaches them to reach for amazing!
**What you'll be doing:**
Trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings. L&LD; Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following client requirements and company standards.
**What you'll bring to us:**
Achieve 100% of training completion goals.

Learn key business objectives, timeframes, and requirements associated with each training goal and class.

Understand and Improve the key success metrics associated with training goals.

Deliver excellent customer service and communication.

Escalate training issues as appropriate
**What skills you'll need:**
Background in training and/or adult learning
Robust understanding of TTEC 's business, core values, and goals
High customer service orientation
Great interpersonal skills in dealing with a diverse population
Strong coaching shills
Strong attention to detail and desire to follow procedures
Working knowledge of database applications such as MS Office(Excel, Outlook, Power

Point), Oracle, Kronos, Tandberg or ability to learn technology quickly
Call center experience
**Who We Are:**
TTEC is a pioneer in customer experience, engagement and growth solutions.

Our 40,000
employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.

We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting,



Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business.

Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Our Care organization utilizes an integrated platform of people, process, and technology leveraging more than 30 years of best practices to build customer value.

Simply put, our Care team has a legacy of success.

The Senior Project Manager is a key part of this team, and will impact our global operation as part of a world class team of professionals.
**What We Offer:**
- Knowledgeable, encouraging, supporting and present leadership
· Diverse and community minded organization
· Career-growth and lots of learning opportunities for aspiring minds
· And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.

We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength.

It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
**Title:**
_Trainer - Learning and Development - Windsor Ontario, Canada_
**Location:**
_CA-Ontario_
**Requisition ID:**
_04FRB_

📌 Trainer - Learning and Development - Windsor Ontario, Canada
🏢 TTEC
📍 Ontario