Deliver RBC’s Black Card Experience in Ottawa through client service, transaction excellence, and digital education. This full-time opportunity supports Private Banking clients.
The Private Banking Associate handles servicing requests through email, phone, and in-person interactions. You will identify unmet needs through discovery, resolve concerns at first contact, and help clients use RBC through preferred channels. This future-position expression of interest requires solid organization and banking knowledge.
Key Responsibilities: Fulfill incoming Private Banking servicing requests
Deliver tailored experiences through phone, email, and in-person service
Resolve client concerns professionally, accurately, and promptly
Provide transaction excellence and identify opportunities
Champion digital education and technology adoption
Requirements: Two to three years of banking experience
Working knowledge of Microsoft Office Suite
Proven client service skills
Excellent organizational skills
French, Mandarin, or Cantonese fluency is an asset
Use banking expertise, client discovery, and digital education to strengthen Private Banking service at RBC in Ottawa.

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📌 Private Banking Client Service Associate (Quebec City)
🏢 RBC
📍 Quebec City